Thank you for choosing Cosy London — we’re so happy you’re here. Below you’ll find everything you need to know about how and when your order gets to you.

Processing Times

We aim to pack and ship all orders within 2–3 business days (Monday to Friday). Orders placed on weekends or public holidays will be processed the next working day.

If we’re experiencing a high volume of orders, there may be a short delay — but we’ll always do our best to keep you informed.

UK Shipping Only (for now)

We currently ship to addresses within the UK.

Orders over £50 qualify for free Royal Mail Tracked delivery.

Orders under £50 will be charged a flat rate at checkout (no changes here).

Prefer to collect? Drop us an email at amanda@cosylondon.co.uk to arrange a pickup near Victoria Station.

Order Confirmation & Tracking

Once your parcel is on its way, you’ll receive a shipping confirmation email with your Royal Mail tracking link. Tracking usually activates within 24 hours.

You can also track your order here:

👉 royalmail.com/track-your-item

🌱 Packaging & Sustainability

Your order will arrive in plastic-free, recycled packaging, carefully chosen to be gentle on the planet. We hope you’ll reuse or recycle it too.

Notes on Delivery

We do our best to always ship promptly, but please allow a few days for Royal Mail to deliver — especially during peak seasons.

While we can’t control postal delays, we’ll always help resolve any issues if something goes missing.

Got a question? Send an email to amanda@cosylondon.co.uk — we’re always happy to help.

With warmth,

The Cosy London Team

Thank you for choosing Cosy London, we’re so happy you’re here. Below you’ll find everything you need to know about how and when your order gets to you.

Processing Times

We aim to pack and ship all orders within 2–3 business days (Monday to Friday). Orders placed on weekends or public holidays will be processed the next working day.

If we’re experiencing a high volume of orders, there may be a short delay — but we’ll always do our best to keep you informed.

UK Shipping Only (for now)

We currently ship to addresses within the UK.

Free shipping for orders over £50

For orders under £50 a standard rate of £3.99 is added to the order for Royal Mail shipping.

Prefer to collect? Drop us an email at amanda@cosylondon.co.uk to arrange a pickup near Victoria Station.

Order Confirmation & Tracking

Once your parcel is on its way, you’ll receive a shipping confirmation email with your Royal Mail tracking link. Tracking usually activates within 24 hours.

You can also track your order here:

👉 royalmail.com/track-your-item

🌱 Packaging & Sustainability

Your order will arrive in plastic-free, recycled packaging, carefully chosen to be gentle on the planet. We hope you’ll reuse or recycle it too.

Notes on Delivery

We do our best to always ship promptly, but please allow a few days for Royal Mail to deliver — especially during peak seasons.

While we can’t control postal delays, we’ll always help resolve any issues if something goes missing.

Got a question? Just email amanda@cosylondon.co.uk — we’re always happy to help.

With warmth,

The Cosy London Team

We’re always excited to connect with thoughtful people who share our love for slow living, beautiful design, and a good night’s sleep.

Whether you’d like to stock Cosy London products in your shop, or you’re interested in collaborating on something creative — we’d love to hear from you.

Just drop us a message at the link below, and we’ll get back to you with all the details.

Contact Us

Our Values: Ethics, Inclusion & Integrity

At Cosy London, we believe in doing business kindly. That means championing diversity, prioritising inclusivity, and making sure our products are made ethically — always.

These values shape everything we do — from how we design and make our sleep essentials, to how we work with our team, customers, and partners.

What We Stand For

We strive to create a working environment where everyone feels heard, respected and empowered — built on mutual trust and collaboration.

We’re committed to providing equal opportunities for all, regardless of race, gender, age, ability, religion, sexuality, or background. We make decisions based on merit, alignment with our values, and shared passion.

We have a strict zero-tolerance policy for child labour or unethical working conditions. All of our partners must meet international labour standards, including those set out by the UN and the International Labour Organization (ILO).

We work with trusted suppliers — including our long-term partners at FabricWorks — who share our values and provide fair pay, safe environments, and skilled employment to those who need it most.

We want our products — and the way we speak about them — to feel welcoming and accessible to everyone. We’re working to design with care and communicate with clarity.

We choose materials that are gentle on the planet and responsibly sourced. We avoid harmful processes and ensure every supplier we work with is aligned on environmental care and fair labour.

We’re committed to evolving. Whether that’s through listening, training, or reflecting, we’re always looking for ways to do better — and be better.

Our Goals

Accountability

We take our responsibility seriously. That means regular check-ins with suppliers, transparent communication, and welcoming feedback from our customers, collaborators, and team. We're here to learn — and to hold ourselves accountable along the way.

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