Refund policy

We’re Here to Help – Your Satisfaction Matters to Us

We truly value our customers, and your happiness is our top priority. We're committed to doing everything we can to ensure you’re pleased with your Cosy London experience.

For any refund or return inquiries, please reach out to us at amanda@cosylondon.co.uk

If you’ve received a damaged or faulty item, please contact us within 14 days of delivery, and we’ll be happy to arrange a replacement for you.

Please Note:

• Return shipping costs are the responsibility of the customer.
• Unfortunately, shipping fees are non-refundable.

We take great pride in the quality of our products, which are carefully handmade using the finest materials. If, for any reason, you’re not completely satisfied, please don’t hesitate to get in touch at amanda@cosylondon.co.uk We’ll get back to you as soon as possible to make things right.

With love,
The Cosy London Team 🖤