Shipping policy
Thank you for choosing Cosy London, we’re so happy you’re here. Below you’ll find everything you need to know about how and when your order gets to you.
Processing Times
We aim to pack and ship all orders within 2–3 business days (Monday to Friday). Orders placed on weekends or public holidays will be processed the next working day.
If we’re experiencing a high volume of orders, there may be a short delay, but we’ll always do our best to keep you informed.
UK Shipping
We currently ship directly to addresses within the UK via cosylondon.co.uk.
Free Standard Shipping is available on all UK orders and is sent via Royal Mail Tracked.
Express Shipping (1–2 business days) is available at checkout for £4.95.
Prefer to collect? Drop us an email at amanda@cosylondon.co.uk to arrange a pickup near Victoria Station.
EU Orders
If you’re based in the EU, you can shop Cosy London via our Not On The High Street store:
https://www.notonthehighstreet.com/partners/cosylondon/products
Please note that EU purchases are fulfilled through Not On The High Street and are subject to their own delivery, returns and customer service policies, which may differ from those listed on this website. (Not on the High Street)
Order Confirmation & Tracking
Once your parcel is on its way, you’ll receive a shipping confirmation email with your Royal Mail tracking link. Tracking usually activates within 24 hours.
You can also track your order here
International Shipping
We currently ship to the UK, United States, Canada, Australia and New Zealand.
All international orders are sent using a tracked service. Shipping rates are calculated at checkout and reflect the cost of secure, reliable delivery from the UK.
Please note that orders shipped outside of the UK may be subject to customs duties or import taxes once they reach the destination country. These charges are set by the local authority and are the responsibility of the customer.
We take care to package each order thoughtfully and aim to dispatch within 2–3 working days. Delivery times may vary depending on location and customs processing.
🌱 Packaging & Sustainability
Your order will arrive in plastic-free, recycled packaging, carefully chosen to be gentle on the planet. We hope you’ll reuse or recycle it too.
Notes on Delivery
We do our best to always ship promptly, but please allow a few days for Royal Mail to deliver — especially during peak seasons.
While we can’t control postal delays, we’ll always help resolve any issues if something goes missing.
Got a question? Send an email to amanda@cosylondon.co.uk — we’re always happy to help.
With warmth,
The Cosy London Team