Refunds & Returns Policy

Refunds & Returns

We love our customers and your satisfaction is very important to us. We will do everything we can to make you happy.

Please send all refund/ return enquiries to support@cosylondon.co.uk

If you receive a damaged or faulty item, please contact us within 14 days of delivery for a replacement.

Please note: you will be responsible for paying for your own shipping costs and / or fees for returning your item. Shipping costs are non-refundable.

We take quality very seriously. Our products are handmade with the finest materials available. If you are unsatisfied in any way, please contact us at support@cosylondon.co.uk and we will get back to you asap.